1. Introduction

Passerbot ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Passerbot.

By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

2. Information We Collect

We collect information from you when you access or use our service:

Account Data: Name, email address, and billing information provided during registration.
Usage Data: Information about how you use our application, including interaction with the chat widgets and dashboard.
Conversation Data: Messages sent by users interacting with your deployed chatbots, used to deliver the service.

3. How We Use Your Information

Information we collect is used to:

Provide, operate, and improve the service
Process your subscription payments via Cashfree
Respond to customer support requests
Send transactional emails (e.g. payment receipts, account notifications)

We do not sell your personal data to third parties and do not use your conversation data to train shared or public AI models.

4. Payment Processing

All payments are processed securely by Cashfree. We do not store your full card details on our servers. Cashfree's data collection and usage practices are governed by their own privacy policy.

5. Data Retention & Deletion

You have the right to request a copy of your data or its permanent deletion at any time. Contact our support team to initiate a deletion request. When you delete your account, all associated data including conversation logs is permanently removed from our active databases.

6. Cookies

We use cookies to manage your login session and maintain chat state. For full details, see our Cookie Policy.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at: support@passerbot.com